About Us:
We believe in providing risk assessed person centred support for all residents. Our services are based on supporting the individuals we care for to have increased wellbeing, in everyday life.
Our risk assessed support is based on having every individual lead a fulfilling life filled with meaningful relationships. We work in collaboration with each person we support, their family & friends, social workers and other stakeholders to create a support plan that is tailored to their needs, wishes and goals. Our staff receive high quality training to ensure consistency and continuity in the support and care that we provide. Our services are mainly focused on providing support and care to the individuals in a helpful, friendly and considerate manner.
Sterling House was created firstly from personal experiences caring for loved ones who are most vulnerable in our society and secondly from a professional standpoint. Therefore, with these experiences, we aim to inspire future members of Sterling House with our passion and whole-hearted commitment to our caring role
Sterling House makes life better for the residents by considering their personal interests, habits, likes and dislikes. We take great care to ensure that our staff work in an empathetic manner, respecting the wishes of those we care for, whilst ensuring their safety.
What are our values?
We believe in providing person centred support for all residents. Our services are based on supporting the individuals we care for to have increased choice and wellbeing, in everyday life.
Our support is based on having every individual lead a fulfilling life filled with meaningful relationships. We work in collaboration with each person we support, their family & friends, social workers and other stakeholders to create a support plan that is tailored to their needs, wishes and goals.
Our staff receive high quality training to ensure consistency and continuity in the support and care that we provide. Our services are mainly focused on providing support and care to the individuals in a helpful, friendly and considerate manner.
Sterling House was created firstly from personal experiences caring for loved ones who are most vulnerable in our society and secondly from a professional standpoint. Therefore, with these experiences, we aim to inspire future members of Sterling House with our passion and whole-hearted commitment to our caring role.
Sterling House makes life better for the residents by considering their personal interests, habits, likes and dislikes. We take great care to ensure that our staff work in an empathetic manner, respecting the wishes of those we care for, whilst ensuring their safety.
Our Mission Statement:
Sterling House aims to provide services as a care home, by offering accommodation for persons who require personal care through the ethos of valuing independence, dignity and comfort.
We aim to provide services catered to the specific needs of individuals giving them the support they need while allowing them the freedom they desire.
At Sterling House we employ trained staff that are very flexible and friendly to better cater to the needs of residents. Our organisation will cater to support residents in their own individual suites within our building to an improved state of independence through our trained staff.
Our Aims:
At Sterling House we have the following aims:
- Provide high quality flexible, personalised services with an outcome-based approach, providing residents real choice and control.
- Meet the resident’s physical, emotional needs and overall well-being in a dignified non-judgmental way.
- Recognize the resident’s diversity ensuring religious, cultural, racial and gender identities are respected and to request residents and their carers respect the rights of staff to the same non-discriminatory approach.
- Ensure that the resident is always treated with dignity and respect and that they are safeguarded from the risk of abuse.
- Involve residents fully in planning their own care, devising and implementing their care plans and managing the records of care.
- Ensure that all information received in the course of carrying out our duties is treated with the utmost confidentiality and is not passed to any unauthorised persons. Records will be accurate and fit for purpose.
- Be respectful of the resident’s personal privacy and space.
- Ensure that the quality of the service provided is of the highest standards possible and to use appropriate methods to achieve this.
Our Objectives:
We will fulfil are aims by adhering to the following objectives:
- Employing competent, fit for purpose staff, staff will receive specialised ongoing training to demonstrate achievement of the required standards and competencies.
- Ensure that all health and safety procedures are followed at all times.
- Obtaining informed consent from the resident for all aspects of care activities.
- Protecting physical privacy and dignity during care processes through careful planning and positive communication and attitude.
- Ensuring that complaints are listened to and responded to within given timescales.
- Supporting residents to develop their social, vocational and recreational skills.
- Match the nominated Care Worker as closely as possible with the resident and respect the need to change the Care Worker in the event of subsequent non -compatibility.
- Involve residents and carers in the provisions, management and development of services, which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of residents.
- We understand that care needs are always subject to change, and the service we provide must be flexible to accommodate the changes without compromising the quality of care provided.
Principles of the Service:
We will fulfil are aims by adhering to the following objectives:
- To focus on the Resident, we aim to provide Care in ways which have positive outcomes promoting active participation and involvement in care decision making.
- To ensure that we are” fit for purpose” we examine our operations constantly to ensure that we are successfully adhering to our stated aims and objectives. We welcome feedback from our users, their friends, relatives and stakeholders.
- To work towards the comprehensive welfare of the residents we serve, we aim to provide for each resident a care package that contributes to his or her overall personal, health, social needs and preferences.
- To ensure we can meet assessed needs, prior to service commencement, we ensure that the resident’s Health & Social needs and preferences are thoroughly assessed. We endeavour to ensure that as a healthcare organisation we provide services which meet the assessed needs of each resident and that needs are re-assessed as frequently as necessary and that the care and support provided has the flexibility to respond to changing needs or requirements.
- The resident will be supported to understand and be in agreement with the care management decision, and informed consent will be obtained prior to all care undertaken.
- To demonstrate commitment to provide quality services, and continuous improvement in the level of care we offer.
- To employ a quality workforce who demonstrate professional and ethical behaviours. Our Registered Manager and care staff will be compliant with industry standards and requirements set by the National Training Organisations.
- To have robust governance arrangements and supervision measures in place for all care staff. Staff are required to demonstrate achievement of the required competencies and standards which include mandatory elements i.e. Infection control, basic life support, safeguarding and role specific development. Annual updates and validation contribute towards continuous professional development (CPD) and ongoing performance review and appraisal will monitor skills, competencies, capabilities and achievement of key performance indicators.
- All care staff will be compliant with Sterling House Policies and Procedures, appropriate Local and National requirements and recommendations for care home service delivery.
- Clear procedures will highlight the process for urgent follow up by an appropriate Healthcare Professional if deemed clinically necessary.